Terms of Service

By using this site, you agree to all of our terms.

 

This is 100% FREE trial and there are no conditions attached. You can continue after the free trial. You can discontinue the service if for some reason this service does not work for you and/or for your child after the free trial.

 

We have a 100% customer satisfaction policy. If for anyreason you are not satisfied simply email Otrojah.quran@gmail.com ask for a refund within 7 days

 of the month start. You will receive an acknowledgement 

 of the month start. You will receive an acknowledgement 

 of the month start. You will receive an acknowledgement within 24 hours.

 

Payment is due immediately and the designated account will be charged automatically at the beginning of every “study month”.

In case of payment failure, the student will receive a reminder. If the payment is still unpaid a week after the invoice date, the

student’s classes will be suspended until the payment has been received. Once the payment has been received, classes will restart.

If a student is unable to make a payment on time in a timely manner, he/she should immediately contact us by clicking on Contact Us or email

us at info@Otrojah.com immediately to make arrangements.

We do not store credit card details nor do we share customer details with any 3rd parties. Your details will only be stored by either PayPal

or the Merchant Bank which processes your Credit or Debit card payments.

 

You may cancel your subscription anytime by giving 2 weeks notice.

 

Otrojah strives to keep the institute open year-round, with the exception of two significant holidays that are observed by all teachers,

staff, and the majority of our students. The two holidays are Eid Ul-Fitr and Eid Ul-Adha, and the institute will be closed for three days and five days,

respectively. Due to the number of enrolled students, and similar to other tuition-based schools, tuition will not be credited or refunded for these two

holidays. We at Otrojah appreciate your understanding, and we appreciate having you as students!

 

 

 

Be On Time

Student should be in the classroom at least 2 minutes before the class start-time with all materials needed for the lesson.

Teacher will begin the class right at the start time. If student is not present, teacher will wait for the entire time of the class, and

the class will be noted as an “unexcused absence” for the student.

If class begins late as a result of the student, class will resume until end of the scheduled class time. If teacher is not in the classroom, please contact the

administration immediately so that we can address the problem promptly. Should the teacher miss the class without a substitute filling in for them, a make-up

lesson will be scheduled within one week at the student’s convenience for no additional fee.

 

If student needs to miss and reschedule a class due to the reasons below, a 4-hour notice to the administration is required to avoid being

considered “unexcused absence”.

 

Makeup classes can only be made up after the class is missed and it must be rescheduled to take place within 4 weeks of the missed class.

Rescheduling request must be made within 2 weeks of the missed class. Cancellation or rescheduling requests can be notified no more than 2 weeks

before. Refunds are not given for missed classes.

 

Includes: Illness, Death in Family, Appointment, Work/School Conflict, National Holiday, Technical Issues (internet, Skype, computer issues)

If administration is notified at least 4 hours prior to class, a lesson may be rescheduled for no additional fee. In case of sudden

illness or death in the family, please contact us as soon as possible for cancellation of your class.

Should you have a technical issue at the time of class and are unable to notify us beforehand, please email support as soon as possible so

that it can count as an excused absence.

There are NO refunds for any type of absence.

 

Any type of absence that is not listed in the “Excused Absence” policy. This includes an un-notified absence from class and/or

notification of non-emergency absence less than 4 hours before class time. 

In case of unexcused absence, there will be no refund or makeup for that class.

 

If a class is canceled due to a teacher’s absence for any reason, a make-up lesson will be scheduled for no additional fee. There are no

refunds for missed classes.

 

For Execused Absences and Teacher Absences, rescheduling makeup lessons must be arranged within 2 weeks after the missed class and must

be scheduled to take place within 4 weeks following the missed class.

If student misses the makeup session, there is no free makeup lesson or refund.

 

On most instances, the administration may decide to delegate a substitute to teach for a missed lesson. The substitute w